Exits, Voices and Social Investment: Citizens' Reaction to Public Services - Theories of Institutional Design

Keith Dowding

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Exits, Voices and Social Investment: Citizens' Reaction to Public Services - Theories of Institutional Design

Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.

206 pages, 7 b/w illus. 35 tables

Media	Bøker Pocketbok (Bok med mykt omslag og limt rygg)
Utgitt	2015
ISBN13	9781107484184
Utgivere	Cambridge University Press
Antall sider	206
Mål	151 × 228 × 28 mm · 348 g
Språk	Engelsk

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