Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Frances Frei

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Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.

272 pages, Illustrations

Media	Bøker Innbunden bok (Bok med hard rygg og stivt omslag)
Utgitt	7. februar 2012
ISBN13	9781422133316
Utgivere	Harvard Business Review Press
Antall sider	272
Mål	163 × 233 × 25 mm · 538 g
Språk	Engelsk

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